Accessibility Statement for Cota

Cota is committed to creating an environment that is accessible to all persons and that treats all members of the community with respect and dignity. As such, and in keeping with the standards of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Ontario Human Rights Code, Cota will strive to continuously improve the accessibility of services and meet the needs of individuals with disabilities. Cota will do this by working to eliminate or reduce barriers, including physical, environmental, attitudinal, communication, technological, and systemic that may prevent the full participation of persons with disabilities in Cota’s services and supports. Everyone has a role in creating an equitable and inclusive environment, as well as in the accommodation process and the identification, removal, and/or reduction of accessibility barriers.

Cota is committed to meeting its current and ongoing obligations under the Ontario Human Rights Code respecting non-discrimination.  Cota understands that obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its accessibility standards do not substitute or limit its obligations under the Ontario Human Rights Code or obligations to people with disabilities under any other law.

Cota is committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities.  Our accessible customer service policies are consistent with the principles of independence, dignity, integration and equality of opportunity for people with disabilities.