Commitment to Service Users
- Accept, decline or withdraw from Cota services
- Receive a suitable orientation to services that I will be receiving so that I fully understand the nature and the terms of the specific service(s)
- Be informed of any possible costs relating to services (e.g. rent, registration fees)
- Be informed of any possible changes relating to services
- Be listened to and voice my concerns without repercussions
- Ask questions and have my questions responded to within a reasonable amount of time
- Be treated with courtesy and respect by Cota staff
- Have my personal values and beliefs respected
- Play an active role in directing my support in relation to my own individual goals
- Access and review my personal health information file
- Decide who can share information about me with Cota and provide consent for this to happen
- Peaceful enjoyment of services and to receive services in a safe and reliable manner
- Have my personal information kept confidential except in instances where I have disclosed or Cota has assessed that I may be at harm to myself or others
- Give consent before receiving service
- Treat Cota staff and fellow Service Users with courtesy and respect
- Refrain from any harassing, offensive, discriminatory, intimidating and/or threatening behaviour toward Cota staff and fellow Service Users
- Work cooperatively with the Service Provider to set goals and work towards them
- Arrange to meet with Cota staff in a mutually agreeable safe place
- Inform the Service Provider of changes in my circumstances/condition (e.g., change of address, medical issues)
- Be ready and on time for scheduled appointments
- Give at least 24 hours notice to cancel or change an appointment
Accountability to Our Funders & The Public
Perquisite Information
Financial Disclosure
Commitment to Strong Governance
The Board’s role is strategically oriented and focused on decisions that affect the organization’s long-term sustainability. The board also has an obligation to ensure the organization is achieving its operational goals, consistent with its mandate and accountability to stakeholders. These policies/by-laws have been developed to ensure that the board has a shared understanding of its governance role.
Stakeholder Engagement, Facilitation and Project Management
RFP
Service User and Family Advisory Council (SUFAC)
